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Case Study: USAA

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USAA provides more than 150 products and services to active duty officers and enlisted military personnel. USAA facilitates financial security for its members, associates, and their families through provision of a full range of financial products and services. ICE Vacations provides USAA members cruise and travel services through its booking engine and call center operations. USAA is ranked #1 in list of “Customer Service Champs”, by Business Week magazine.