ICE - Powered by Innovation

ICE recently took the next step in its global expansion by opening a new call center in Mexico City. The expansion was fueled by ICE’s new international business alliances.

The strategy of ICE’s Mexico City operations is to deliver outstanding service and exceptional vacation value. The Mexico City office has quickly become ICE’s third largest call center, servicing English and Spanish calls from Latin and North America and is poised for dramatic further expansion.

Located in Mexico City, ICE’s dedicated team of professionals is committed to meeting and exceeding the expectations of our business partners. We are passionate about our position as a leader in the leisure industry and are committed to providing products and performance that together will give your business the edge you need to compete in today’s marketplace.


  • Cruise and full service travel solutions
  • Inbound customer services
  • American Express cruise services
  • Membership programs
  • B2B sales and marketing incentives solutions
  • Training Center