The proprietary ICE booking platform, marketing services and call center operations utilize the latest technologies to services 55 million customers through ICE’s commercial, corporate, travel and leisure partnerships around the world.

The one-of-a-kind ICE booking engine allows for partners to customize their vacation sales, marketing and fulfillment services under their unique brand. Through simple search parameters, members can dynamically shop for vacation packages that include air, car, hotel, cruise, tour, resort stays, golf tee-times, and any combination thereof. 

The consumer experience is seamless, requiring just one single booking for the entire vacation package at just one price point.  In addition, all member benefits of vacation clubs apply to packaged products, including the ability to redeem points, certificates, exchanges and vacation cash toward a bundled purchase.

The ICE e-commerce platform underpins both online and offline services, provides outstanding capabilities in terms of highly targeted marketing/sales campaigns, dynamic yield management, loyalty rewards and highly enriched travel content.

Software, Technology and Client services:

• 24/7 access to exclusive web-sites
• More than 250,000+ pages of rich online shopping content
• Real-time, online purchasing for cruises, resorts, hotels, flights, car rentals and vacation packages
• Competitive pricing on high demand destinations and itineraries
• Booking, customer services and support, fulfillment, receipting and ticketing
• Language and alternative currency support
• Ability to offer dynamic “gift with purchase” incentives
• Online certificate and incentive redemption
• VIP and Vacation Rewards programs
• Full offline call center support

ICE’s technology solutions provide packaging capabilities creating member service and customer satisfaction where competitors can not.