602.749.2100

ABOUT US

WE MAKE YOUR BUSINESS BETTER.

International Cruise & Excursions, Inc. (ICE) works strategically with business partners to provide high value vacation-based incentive, loyalty and member benefits programs that drive their unique business objectives and enhance brand appeal.

OUR STORY

ICE was founded 20 years ago by John and Marcia Rowley, two entrepreneurs with a passion for travel. The original concept was an unprecedented barter program allowing the exchange of land-locked vacation weeks in vacation ownership resorts for cruise vacations. Leveraging its success with cruise, ICE expanded its offering to include key resort properties across the US, Mexico and Europe. In addition, the Company developed a unique ‘alternative currency’ platform, allowing consumers to pay for travel with a combination of cash and reward points. This platform enabled ICE to develop relationships with blue-chip corporations around the world to provide value-added travel benefits and loyalty solutions for these partners and their customers.

Today, ICE is a leading provider of travel-based loyalty, rewards and incentive programs and provides access to a broad set of leisure travel (cruise, resort, air, car, hotel and tour) and leisure lifestyle activities (shopping, wine, dining, entertainment, golf and spa) coupled with an unparalleled value proposition for both its partners and consumers. Through these travel and lifestyle offerings, ICE dramatically enhances consumer engagement and the overall appeal of its partner brands.

As a result of its exclusive travel benefits and offerings, ICE has well-established, recurring revenue streams from its existing, tenured partner relationships and is well-positioned for continued growth and margin-related expansion within these existing blue-chip partners, as well as an array of new global partner alliances and other growth opportunities.

Our Partners

Corporate Awards & Affiliations

Since its inception, ICE has experienced tremendous, double-digit growth and is positioned to leverage its proprietary technology, impressive partner portfolio and unique product offerings to build on its 20 years of award-winning and internationally renowned accomplishments.

BUSINESS & COMMUNITY AWARDS

RESORT AWARDS

CRUISE LINE AWARDS

PROFESSIONAL AFFILIATIONS

OUR CORE VALUES

RESPECT
We know our team members are the most important part of ICE. We treat each person with the highest level of respect, and expect the same to be shown towards each other and our members.

PASSION
We are passionate about our work, as we bring great experiences and lasting memories to our customers

INTEGRITY
We promise to remain consistent and honest in our everyday actions, values, methods and evaluations both in how we interact with each other and our stakeholders.

INNOVATION 
Driven by expertise in technology and the vacation industry, we continue to pioneer innovative programs.

SOCIAL RESPONSIBILITY
We support volunteerism and charitable giving for philanthropies that serve people (and animals) in need – locally and globally.

TEAMWORK
The power of our collective team members and our industry alliances make us a leader in the industry

ACCOUNTABILITY
Connected by the same thread of accountability, we are willing to accept responsibility for our work in order to deliver high-quality products and services as well as extraordinary experiences.

MEET OUR LEADERSHIP TEAM

JOHN ROWLEY

CO-FOUNDER & CHIEF EXECUTIVE OFFICER

MARCIA ROWLEY

CO-FOUNDER & CHIEF OPERATING OFFICER

JEREMY ROWLEY

CHIEF SALES OFFICER

ROSS CROWDER

CHIEF STRATEGY OFFICER & EVP PRODUCT MARKETING

CHRISTINE AGUILERA

GLOBAL CHIEF FINANCIAL OFFICER

KRIS SINGLETON

CHIEF INFORMATION OFFICER

BART FESPERMAN

CHIEF COMMERCIAL OFFICER

KEVIN SHARP

CEO/MANAGING DIRECTOR, AUSTRALIA

JOHN WILLIAMS

CHIEF FINANCIAL OFFICER, AUSTRALIA

LISA JACKSON

SENIOR VP OF STRATEGIC DEVELOPMENT & KEY ACCOUNT MANAGEMENT - EUROPE AND ASIA

JACK WALLER

SENIOR VP OF STRATEGIC BUSINESS DEVELOPMENT

STACEY WEDGEWORTH

VP OF ACCOUNT MANAGEMENT, IMPLEMENTATION & OPERATIONS

GABRIELA GONZALEZ

MANAGING DIRECTOR OF MEXICO

LANCE LUCEY

GENERAL COUNSEL

MARLENE REYES

SENIOR VP OF STRATEGIC BUSINESS DEVELOPMENT & INTERNATIONAL MARKETING

MARK WILSON

VP OF TRAVEL PRODUCT APPLICATIONS

NORIYE OTO

VP OF CRUISE & TOUR ACQUISITIONS, OPERATIONS AND ANALYSIS

JOHN MEYER

SENIOR VP OF OPERATIONS

JORDAN ELLIOTT

COMMERCIAL DIRECTOR, UK

NICK KUHL

SENIOR VP OF GLOBAL CALL CENTER SALES & OPERATIONS

CHRIS COLE

VP OF MEMBERSHIP SALES

DIANE SMITH

VP OF CUSTOMER EXPERIENCE

dan-howard

DANIEL HOWARD

VP OF IT BUSINESS OPERATIONS

CHRISTINE RURY

VP OF HUMAN RESOURCES

MICHELLE SPATAFORE

DIRECTOR OF CORPORATE MARKETING & MEDIA RELATIONS

brian-critchfield

BRIAN CRITCHFIELD

VP OF DIGITAL STRATEGY

GIVING BACK GLOBALLY

IT’S IN OUR DNA

At International Cruise & Excursions, Inc. (ICE), social responsibility has been woven into the fabric of our organization since day one. Our commitment to supporting volunteerism and charitable giving year after year assists a variety of causes both locally and globally, each focused on one of four important areas: Children’s Causes, Pet Welfare, Military Support and Local Community.

CHRISTEL HOUSE

International Aide

Christel House International, a non-profit organization dedicated to transforming the lives of impoverished children around the world, offers a robust K-12 education and a strong character development program. The charity provides access to regular healthcare, nutritious meals, guidance counseling, career planning, family assistance and work-study support.

For more than a decade, ICE has held raffles, auctions, special events and holiday celebrations that support the work of this charitable organization. ICE also supports and funds the work-study program for Christel House Mexico, with team members hosting interns from the country every summer prior to their entry into college.

A NEW LEAF

Community Shelters

For more than 40 years, A New Leaf has been helping local Phoenix families through homeless and domestic violence shelters and services, youth residential programs, foster care programs, behavioral health services and affordable housing communities.

Every year, ICE team members hold an Operation Fill a Backpack school supply drive and a ’Tis the Season holiday gift drive in which thousands of dollars in donations are raised for new clothing, linens, games, electronics and other items for A New Leaf’s shelters and clients.

PACC911

Animals In Need

Phoenix Animal Care Coalition 911 (PACC911) is a cooperative, interactive coalition of more than 100 animal welfare organizations across the state of Arizona. The organization provides opportunities for partners to work together for the benefit of animals through fundraising, adoption events, education, a food bank, and medical aid.

OPERATION COMFORT WARRIORS

Military Support

The American Legion’s Operation Comfort Warriors (OCW) program is dedicated to meeting the needs of wounded, injured or ill military personnel by providing them with comfort items not usually supplied by the government. OCW ensures that patients at U.S. military hospitals and warrior transition units are given items like sweat suits, DVDs, puzzles, electronic devices, books, calling cards and more.

ICE Supports Operation Comfort Warrior through its Government Vacation Rewards brands as well as ICE team member support through fundraising. ICE also has a large amount of veterans who work at ICE and are very involved with our military brands and supporting OCW.

Join Our Team